FAQ
If you can't find a tutorial, then please review this page.
1. How can I show two exhibitions at once?
To have multiple exhibitions live concurrently, you will need to subscribe to a gallery for each exhibition you would like to show. Only one exhibition can be live at a time in each gallery, just like it is in the real world.
2. Can I remove text on the wall for individual artworks?
Yes, you can. Just follow the instructions below for each artwork you want to remove the wall text for.
- In the ARTWORK EDIT section under ARTWORK INFORMATION select NO to display artwork information on the gallery wall
- Under MARKETING, SALES + SOCIAL MEDIA select NO to display buttons on gallery wall.
- Remember to SAVE these updated settings.
3. How do I set a date for my exhibition to go live?
To set the opening date for your exhibition go to the GALLERY MANAGER / PUBLISH + PROMOTE. Here you can choose your local timezone and set the date and time for your exhibition to publish online .
4. Do I have to install an app on a mobile?
No, the 2021 release of Exhibbit no longer requires an app to view with.
5. Do I need to Publish before I can view on a mobile?
Exhibitions must be published before they can be viewed on a mobile device. Curating and previewing your show can also be done on a phone or tablet.
6. How do people view my gallery and exhibitions?
An exhibition must be published before it can be viewed. Once an exhibition has been published an email is sent to the account holder containing two published links for the gallery. Instructions are included on how to utilise these links in order to share with others or embed within a website.
See a tutorial on this here.
7. Can I create a Salon hang?
Yes, go to the GALLERY MANAGER / UPLOAD + PREVIEW / GALLERY PREFERENCES and untick Pin artworks to eyeline. Then artworks are able to be positioned above and below each other, using the grid feature to align them.
See a tutorial on this here.
8. Tips for visitors your gallery
If the size of your exhibition is very large, some viewers may not be able to load your gallery if they have a computer older than seven years, have other graphics-intensive applications running at the same time, or have a lot of tabs open in their browser.
Here are some tips for an optimum viewing experience when loading an Exhibbit gallery:
- Make sure your browser and operating system are up to date.
- Reduce the number of tabs you have open and close other applications such as Photoshop or Word.
9. Does Exhibbit have the capacity to handle a large audience?
Yes. We use a CDN (a content delivery system) that saves downloaded exhibitions onto local servers, resulting in a faster loading time for subsequent downloads within the same area, and reduces the load on our main servers
10. What width should the Exhibbit window be on my webpage?
The gallery window size is 960 pixels wide.
11. How can I cancel my subscription?
Login and go to 'MY ACCOUNT'. To cancel your subscription, select the 'Cancel' button beside your active gallery or add on. Once the subscription has been cancelled, your gallery will stay active until the end of the current paid period. You can 'Cancel' soon after the subscription has begun (allow 24hours), and still maintain full access to the gallery until the time the subscription expires.
12. How can my Instagram followers visit my gallery?
Instagram only allows one link within your profile description. We suggest using the free app Linktree. Insert your Linktree url and have your Exhibbit published link / your embedded gallery link and / or other appropriate links in the Linktree directory. This avoids links opening within Instagram's own browser which has restrictions that stop Exhibbit's content from opening directly in Instagram. This app can be installed via linktr.ee
13. Why can't I see the BUY / INQUIRE and INVITE buttons in preview mode?
You cannot use these features in preview, but they will appear when you view your exhibition via the published link. Remember, the exhibition is still private until the link is shared with others.
14. Can I subscribe for just one month?
Yes, you are able to select a non recurring monthly subscription. At the end of the month it will not renew but you will still receive an email reminder when it is about to expire, in time to resubscribe if you wish.
15. Can I change the size of a gallery?
You cannot change the size of our pre made galleries. We can however change the floor or add / remove furniture in any of these galleries as part of our custom gallery service. Please email [email protected] if you would like to know more about this service.
16. Will my Subscription Auto-Renew?
If upon subscribing you have selected a recurring subscription then yes, your subscription will auto-renew each month on the same day. You will be notified by email beforehand, giving you the opportunity to cancel.
17. Can a trial be extended?
Once a trial has expired we are not able to extend it. If you would like to keep the exhibition(s) you were working on during your trial, you are able to subscribe to your trial gallery. This can be done by logging in and clicking the resubscribe button next to the galleries you wish to keep.
18. Can I add sculpture to my exhibition?
Currently we do not offer the ability to have 3D objects in our space. Alternatively, if you would like to exhibit sculptural or 3D pieces in our galleries, we suggest presenting a picture of the sculpture and placing it on the wall as an artwork, then attaching a video to the artwork that shows a walk around of the piece. We have a media link feature for this, which can be attached to each artwork.
19. Can I add more artworks to my gallery?
Yes, the maximum number of artworks able to be hung can be changed . Artwork extensions are explained on the Services page of our website.
20. Can I move an exhibition from one gallery to another?
If you have two or more subscriptions to the same pre-made gallery, you are able to move exhibitions between them.
Firstly, select to edit your exhibition, and under 'Exhibition Details', you will find the tab 'Gallery'.
Once here, select the arrow and choose your preferred Gallery. (It is useful to rename your second gallery before doing this). Once this is complete, your current exhibition will occupy the new gallery.
